{"code":0,"data":{"id":"b7f34cb1-f944-4741-8a50-818726383619","publisher_type":"organization","publisher_unique_handle":"langgenius","creator_email":"scarlettmao2002@gmail.com","template_name":"work ticket system","icon":"","icon_background":"","icon_file_key":"templates/b7f34cb1-f944-4741-8a50-818726383619/icon.png","kind":"classic","dsl_file_key":"templates/b7f34cb1-f944-4741-8a50-818726383619/dsl.yaml","dsl_raw_file_key":"","asset_files":null,"asset_tree_nodes":null,"categories":["it","operations"],"deps_plugins":["langgenius/dify-gmail","langgenius/discord","langgenius/openai"],"preferred_languages":["en","zh-Hans"],"overview":"This workflow acts as an intelligent ticket‑handling system. It receives ticket details via a webhook, extracts key information, classifies the ticket type (e.g. return, account issue, product question), retrieves relevant articles from a knowledge base and generates a response. It can also send notifications to team channels (e.g., Slack or Discord) and keep track of ticket status. The template is suitable for helpdesk automation and customer service triage.","readme":"Configure the Webhook trigger: copy the generated webhook URL and integrate it with your form or ticket submission system.\r\n \r\n Prepare a knowledge base/dataset of support articles and note its ID.\r\n \r\n Define classification categories in the question classifier node and provide an LLM provider.\r\n \r\n Install and authenticate messaging plugins (e.g., Slack or Discord) with tokens or webhook URLs for team notifications.\r\n \r\n Deploy the workflow; submitted tickets will trigger automated triage and notifications.","partner_link":"","version":"0.5.0","status":"published","review_comment":"","usage_count":488,"created_at":"2026-03-04T01:19:33.565133Z","updated_at":"2026-03-04T01:19:33.565133Z"},"msg":"ok"}