{"code":0,"data":{"id":"3450a1df-cd5a-48db-8d25-5c9418a37125","publisher_type":"individual","publisher_unique_handle":"bobby","creator_email":"Xinyang.Zhang23@student.xjtlu.edu.cn","template_name":"Auto-email-management","icon":"","icon_background":"","icon_file_key":"templates/3450a1df-cd5a-48db-8d25-5c9418a37125/icon.png","kind":"classic","dsl_file_key":"templates/3450a1df-cd5a-48db-8d25-5c9418a37125/dsl.yaml","dsl_raw_file_key":"","asset_files":null,"asset_tree_nodes":null,"categories":["marketing","support","operations"],"deps_plugins":["langgenius/openai"],"preferred_languages":["en"],"overview":"This workflow is designed to automate and standardize first-pass email triage for support teams as ticket volume grows. Instead of relying on manual judgment to decide who should handle each incoming case, it creates a structured routing process that is fast, consistent, and auditable.","readme":"## What it does\nAutomates first-pass email routing for support teams. It captures inbound emails, cleans the content, classifies intent, and sends each case to the right team or system.\n\n## What it produces\nA structured routing result for each email, including category, confidence, and routing action.\n\n## Business impact\nReduces manual triage, improves routing consistency, speeds up assignment, and helps support operations scale.\n\n## Setup steps\nThis template **cannot run directly out of the box**. You must configure it for your own internal environment.\n\nYou need to adapt:\n\n1. **Trigger** — connect your email source  \n2. **Cleaning** — update email preprocessing logic  \n3. **Categories** — define your fixed routing labels  \n4. **Output** — connect your own API or system\n\n## How it works\nThe workflow receives an email, cleans the content, classifies intent with an LLM, and applies rule-based routing. High-confidence cases are routed automatically, while unclear or sensitive cases go to review.\n\n## How to apply\nRequired setup may include:\n\n- Email webhook credentials  \n- Helpdesk / CRM / internal API token  \n- HTTP endpoint for routing output\n\nConfiguration steps:\n\n1. Connect your email source to the webhook  \n2. Customize the cleaning node  \n3. Replace the category set  \n4. Configure the output node to your internal system","partner_link":"","version":"0.5.0","status":"published","review_comment":"","usage_count":148,"created_at":"2026-03-16T23:35:55.866093Z","updated_at":"2026-03-16T23:35:55.866093Z"},"msg":"ok"}